What Information We Hold and Why
When you create an account, we collect the details you submit — name, email, phone number, and your preferred payment method, whether that is bKash, Nagad, or Rocket. Each time you make a deposit or request a cashout, we log the transaction reference, the mobile wallet
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used, and the timestamp. We also record device identifiers, browser type, and IP address to protect your account from unauthorised access. Session data helps us understand which parts of the lobby you visit so we can keep the experience working smoothly. We do not sell your
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personal information to third parties. Data is shared only where strictly required — for payment processing through your chosen mobile wallet network, for fraud prevention, or where applicable law in Bangladesh compels disclosure. Retention periods depend on the category of data: account identity records are kept
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for as long as your account remains active plus any period required under applicable law; transaction logs linked to bKash, Nagad, or Rocket deposits follow the same retention schedule. You may request a summary of the data we hold, ask for corrections, or request deletion by
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writing to our support team. Availability of certain features and the scope of data processing may vary based on your location and eligible region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.