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How We Run This Platform and What Applies to You

Using Velkiagent means you're agreeing to the terms set out on this page — so take a moment to read through what governs your account, your activity, and your rights.

Account TermsEligibility by RegionbKash, Nagad, Rocket ConditionsData and PrivacyDispute Process
Velkiagent How We Run This Platform and What Applies to You
LEGAL CONTACT

Reach Us About Account or Legal Queries

Live Chat Open the chat window from any page in the lobby. Our support team handles account questions, transaction disputes, and eligibility queries directly through chat.
Email Support Send your legal or account concern to our support address. Include your account ID and a clear description so we can route your query to the right team quickly.
Account Help Centre The help section inside your account covers common legal and terms questions — check there first for wallet verification steps, account closure requests, and data access.
ACCOUNT SECURITY

How We Protect Your Data and Account

Data Handling

We collect only what's needed to run your account — registration details, transaction records, and session data. We don't sell your information to third parties, and access inside our team is restricted to the people who need it.

Cookies and Session Tracking

Our site uses cookies to keep your session active, remember your wallet preference between bKash, Nagad, and Rocket, and measure how the lobby performs. You can manage cookie settings through your browser at any time.

Retention and Deletion

Account data is retained for as long as your account is active and for a period after closure as required by applicable rules.

Account Security Steps

Every login on Velkiagent goes through OTP verification to your registered mobile number. If you suspect unauthorised access, contact live chat immediately and we'll lock the account while we investigate.

Questions About Your Rights and Our Terms

Access depends on your local law and eligible region. It is your responsibility to confirm that using this platform is permitted where you are before opening or continuing to use an account.

Send a data access request to our support email with your account ID. We'll confirm receipt and process your request in line with our data retention policy.

After closure, we retain records for a set period as required by applicable rules, then delete them. Contact support if you want details on the retention timeline for your specific account.

Withdrawals go through a verification step before funds are released to your wallet. Our terms cover the platform side; bKash, Nagad, and Rocket each operate under their own provider agreements as well.

We may update terms at any time and will flag material changes through your registered contact. Continuing to use the platform after an update means you accept the revised version.

Contact us through live chat or the support email with your account ID and transaction reference. Our team will review the case and respond with next steps.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.